We have a 90-day guarantee, which means you have 90 days after receiving your item to request a refund.
To be eligible for a refund or a swap you must provide evidence. This has to be through photos and videos emailed to us. You also must provide a detailed description of why you are requesting a refund. We can try to swap the product if need be but if this does not satisfy your requests we can happily process a refund if need be.
To start a refund please contact email@example.com. We cannot refund items that have been deliberately damaged or have been used in a way that was not advertised.
Damages and issues
Please inspect your order upon reception. If the item is damaged please sign with your postman as DAMAGED. This way damages and issues can be resolved much faster. If this happened we will offer a replacement product or a refund. We would need photographic and video evidence, however, to initiate this. We would also need a full description of the issues and damages.
You must tell us how long you have used it. When you received it and what the packaging was like. You must also show the product in action in detail. Please check the product upon arrival and check for damages. If the product is damaged sign as DAMAGED. Do not accept it whatsoever. If this happens please contact us with evidence that the product has been signed as damaged (this can be through a reference number, tracking code, photos, etc).
Exceptions / non-refundable items
Unfortunately, we cannot refund products that have been deliberately damaged. We will do all our best to help but if you have damaged the product on purpose then we cannot accept responsibility. Items on sale will be refunded at the rate they were sold at. We cannot refund products that have also been used to perform actions they were not advertised to do.
We do offer exchanges. Please contact us for more information regarding exchanges. We cannot exchange items that have been deliberately damaged or have been used in a way that was not advertised.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please contact firstname.lastname@example.org
Please contact us prior to making a chargeback. We want to help resolve your problem and we will do everything we can to help. Please do not initiate a chargeback prior to contacting us as we aim to resolve any issues. Contact us here.
Please send a description of why you are initiating a chargeback and what you want us to do about it. In most cases, we can offer you a full refund or money off the product if need be. We have many resolutions if need be.
Please contact us email@example.com prior to the chargebacks.